Welcome to the Enterprise 2.0 wiki

Social software has taken the Internet by storm, fuelling huge growth in collaborative authoring platforms (such as blogs, wikis and podcasts) and social networking communities. These technologies have generated an unprecedented level of consumer participation and are finding their way inside organizations, officially and unofficially. It is therefore vital that businesses
understand and embrace them as part of their own information and knowledge management strategies.

Enterprise 2.0 helps you navigate the emerging social software landscape and introduces you to the key concepts that make up ‘enterprise 2.0’. I explain how the culture of most companies will need to change as a result of the different ways of working that social software enables. The four Cs model at the heart of the book uses practical examples from some of the best-known companies in a range of industry sectors to illustrate how to apply these techniques to encourage communication, cooperation, collaboration and connection between employees and customers in your own company.

This wiki is designed to support Enterprise 2.0: How Social Software Will Change the Future of Work.

You don't have to have read the book to contribute, but it might help ;-)

Please contribute to this wiki and keep the dialogue going

Please feel free to add or modify pages -- even this one -- as you see fit. That's the idea.

To kick things off, feel free to comment on each chapter in the book:

Chapter 1: The Social Media Explosion (download the intro and chapter one for free)

Chapter 2: The Birth of Social Software

Chapter 3: Social Software in the Enterprise

Chapter 4: Communication

Chapter 5: Cooperation

Chapter 6: Collaboration

Chapter 7: Connection

Chapter 8: Models for Success (and Failure)

Chapter 9: Implementation and Adoption

Chapter 10: Join the Conversation

• If you'd like an introductory tour of the Socialtext Workspace, start here.
• Every once in a while, visit What's new (next to Quick jump, at the top) to see recent changes and additions, and see Socialtext Documentation for tips to use this Workspace.
• Click the Edit button to edit any page you're viewing.
• To make links, type some text, then select it and click on in the toolbar.