Angel.com Documentation

Beginner

Angel.com Learning Guide
Angel.com Voice Pages
Angel.com Virtual Call Center 08
888MYANGEL: Best Practices
IVR University
Angel.com Application Design

Intermediate

 Working with Variables
Transaction Page User Guide
Transaction Page Reference Guide
AngelXML (Examples and Best Practices)
What is Outbound?
Securing your Transactional Voice Site

Webinars

Intro to IVR 2007 (WebEx), Site Builder Overview 2007 (WebEx), How to Build a Virtual Call Center in 20 Minutes or Less 2007 (WebEx), Virtual Call Center 2005, Data & Logic Pages 2005 (Windows Media Video), How-To Videos for VCC '08, More...

Knowledge Base Index
FAQ

A Note from Angel.com Technical Support

Dear Customer,

Welcome to our Knowledge Base!

If you have any recommendations or questions, perhaps there's an issue you would like us to address but can't seem to find using the Search bar, the Index, the Webinar Video tutorials, or any of the Introductory Material... please feel free to email us at support@angel.com.

For a brief summary of all the knowledge base currently has to offer:

• Tips - Step by step tips on how to achieve simple but useful things on your voice site application to enhance the caller experience.

• Webinars - These are step by step guidance videos on how to build various parts of a Voice Site application.

• Introductory Material - A few basic links that provide an introduction to what the various types of voice pages are, how they can be used, and best practices we here at Angel use to develop our own site as we too use our very own software. Also are included insight to additional features that we provide to our customers such as Transaction Pages, Reverse Lookup, Name Capture, Address Capture, Call Queues, Outbound calling, CTI Integration, and even how to use our own Professional Voice Talents to record prompts for you.

Here, at Angel.com we are here to get you the best tools to accomplish your goals (Sales), the best insight on how to accomplish this (Training/Technical Support), and of course bill you appropriately! (Billing) Or perhaps you would like to sit back and let the experts build it for you, we too offer that (Client Services).

So....

If you have any questions regarding what our different plans have to offer and which is the best Angel/Support plan for you please call Sales at 888MYANGEL (88...), and say "Sales" or email sales@angel.com.

Questions regarding why you may be getting charged for a phone number you are no longer using, please call Billing at 888MYANGEL (88...), and say "Billing" or email billing@angel.com.

Questions on what is a voice site? How do I pull these voice sites together and use the commands, variables, etc to pull the caller experience together? Call or email Sales and ask for Training.

Questions on how to get a site completed for you ASAP because you are launching a huge campaign and need everything perfect? Call or email Sales and ask for someone from Client Services to build your site.

And finally any questions regarding debugging your Voice Site for the quickest response, please send us a detailed email at support@angel.com or use the Ticketing Center. If the matter is of the utmost urgency of course by all means give us a call at 888MYANGEL (88...), and say "Support", and then say "Representative".

Meanwhile we suggest taking a look through all the materials the Knowledge Base has to offer and educate yourself on all that Angel can do!

Best Regards,
Angel.com Support

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