IVR Wiki : Category KBArticle

Home | Recent Changes | Search

Recent changes in KBArticle category

What is Outbound ? - Dec 30 11:44am
Call Queue Page - Advanced Options Tab. - Oct 24 12:51pm
Can I use Angel.com with my existing local phone number? - Aug 27 10:44am
Securing your transactional Voice Site - Aug 26 7:26pm
Device Detection - Aug 14 1:55pm
How to send a voicemail as an attachment through a Transaction Page. - Aug 5 7:15pm
Angel Phone Number - Jul 6 10:57pm
Interacting with Web Services - May 10 1:43pm
How do I make a copy of a Voice Site? - Apr 30 7:09am
Outbound Status - Mar 25 9:22am
What is a Home Page? How do I change the Home Page? - Jan 23 8:54am
Voice Talent - Jan 8 5:40am
Call Queue Report - Overview. - Jan 3 1:01pm
What is the difference between Enable FTP Update and Enable FTP Delivery in the Data File Properties? - Dec 27 2:26pm
What is a Transfer Request (RESPORG) form? - Dec 26 10:47am
How can I access my call history reports? - Nov 26 6:13pm
What is the standard sound file format? - Nov 15 5:15pm
How does an agent check in and out of a Call Queue? - Oct 23 10:34am
Working with Variables - Sep 8 5:28am
The quality of prompt playback is bad. - Aug 7 7:35am
Developer's Corner: Quick vs. Powerful - How To Generate AngelXML - Jun 6 2:47pm
Developer's Corner: Use Variables to Improve Your Application - Jun 6 2:47pm
Developer's Corner: Extend Your Web Application to the Telephone - Jun 6 2:46pm
Developer's Corner: Call Center Lingo Translator for Geeks - Jun 6 2:45pm
Developer's Corner: More Transaction Page Tips & Tricks - Jun 6 2:42pm
Developer's Corner: Get Lazy with Public Web Services - Jun 6 2:41pm
ANGELXML and PHP - May 3 10:10pm
Can I get a vanity toll-free number? - Apr 27 6:53am
International Calling - Apr 26 4:02pm
Home Page - Apr 18 12:46pm
How to create a Name and Address Capture Voice Site - Mar 20 1:50pm
Angel Voicemail Instructions - Mar 20 9:31am
What Voice Sites to customers build with Angel.com? - Mar 20 9:08am
5 Useful things you can accomplish with Voice Site Variables - Dec 18 12:48pm
Developing Voice Projects: Part Four - Refining and Testing Your Voice Application - Nov 22 9:52am
Rapid Prototyping with Voice Sites - Nov 22 9:50am
Developing Voice Projects: Part One - Nov 22 8:11am
Voice Page - Nov 15 4:04pm
Voice Site - Nov 15 4:04pm
The VUI View: Why VUI design is harder than GUI design - Nov 15 7:01am
Call Queue Page - Routing Tab. - Oct 16 2:40pm
Call Queue Page - Play Tab. - Sep 29 9:41pm
Logic Page Rules for Comparison - Sep 29 9:41pm
Logic Page Rules for Assignment & Transformation - Sep 29 9:39pm
888-MyAngel Best Practices: Main Greeting. - Sep 29 9:21pm
How do I convert a VoiceXML (VXML) application to AngelXML? - Sep 29 9:20pm
Dealing with multiple values to Question Page responses - Sep 29 9:18pm
Can Angel submit a wav file in an HTTP request instead of the URL? - Sep 29 9:14pm
Using System Variables. - Sep 29 9:14pm
My voice messages are getting cut off. - Sep 29 9:00pm
My Schedule Page doesn't seem to be working - Sep 29 9:00pm
IVR development - Sep 29 8:59pm
is it possible for the agent who answered the phone to transfer them to a different voicemail from the handset? - Sep 29 8:59pm
How to Use Skype for Customer Support or Customer Care - Sep 29 8:58pm
How to record over a voicemail greeting. (VR) - Sep 29 8:58pm
How can I know if the caller is coming through the Angel system? - Sep 29 8:57pm
Can I just use Page Commands? - Sep 29 8:56pm
What demonstrations or webinars are available? - Sep 29 8:55pm
Documentation Development Resources - Sep 29 8:52pm
AngelXML samples. - Sep 29 8:25pm
upload audio - Sep 29 8:14pm
Using QuickEdit and Site Builder. - Sep 29 5:38pm
The system ignores me when I say "check messages". - Sep 29 5:38pm
My voicemail notifications are being sent to the wrong email address. - Sep 29 5:38pm
My voicemail messages are too soft or too loud - Sep 29 5:38pm
More Frequently Asked Questions... - Sep 29 5:38pm
If I accidently delete a voice message, is there any way I can retrieve it? - Sep 29 5:38pm
I'm not receiving voicemail notification emails. - Sep 29 5:38pm
I'm not receiving my email notifications. - Sep 29 5:38pm
I changed my Virtual Receptionist using Site Builder, how do I undo my changes? - Sep 29 5:38pm
How do I listen to my voice messages on the phone? - Sep 29 5:38pm
How do I have the system alert me to new voice messages? - Sep 29 5:38pm
How do I give my callers touch-tone options when they call my Virtual Receptoinist? - Sep 29 5:38pm
How do I get the system to alert me to new voice messages? - Sep 29 5:38pm
How do I delete a private mailbox? - Sep 29 5:38pm
How do I check voice messages on Angel.com? - Sep 29 5:38pm
How do I assign a PIN to a mailbox? Can I customize the PIN? - Sep 29 5:38pm
How can I receive a voice message as an attachment? - Sep 29 5:38pm
Do you support fax receiving? - Sep 29 5:37pm
Can my Virtual Receptionist receive faxes? - Sep 29 5:37pm
Can I establish a private mailbox? - Sep 29 5:37pm
Can I delete a private mailbox? - Sep 29 5:37pm
How can I get access to Call Queues? - Sep 29 5:37pm
Why was my agent checked out of my Call Queue? - Sep 29 5:37pm
How does skills-based routing work? - Sep 29 5:37pm
Can I change the on-hold music? - Sep 29 5:37pm
Can agents be in more than one Call Queue Page? - Sep 29 5:37pm
Call Queue Page - Screen Call Tab. - Sep 29 5:37pm
Call Queue Page - Call Scenarios Tab. - Sep 29 5:37pm
Call Queue Page - Agents Tab. - Sep 29 5:37pm
Can I create customized reports for my Virtual Call Center? - Sep 29 5:37pm
How does a supervisor check agents in and out? - Sep 29 5:37pm
How can supervisors view IVR responses from caller? - Sep 29 5:37pm
Can I display an agent's skill in the Call Queue Monitor? - Sep 29 5:37pm
Call Queue Monitor (CQM) Overview. - Sep 29 5:37pm
When a call is transferred to my Angel number, do the minutes still count? - Sep 29 5:37pm
Speech rec response --- NOT PUBLIC - Sep 29 5:37pm
If I subscribe to Angel.com after using a Free Trial account, will my usage reset? - Sep 29 5:36pm
I would like to transfer my existing toll-free number to Angel.com. - Sep 29 5:36pm
How is usage calculated? - Sep 29 5:36pm
How do I set up my voice site to use Touch-tones (DTMF)? - Sep 29 5:36pm
How do I set up my call scenarios? - Sep 29 5:36pm
How do I download pre-recorded sound files? - Sep 29 5:36pm
How do I create a simple voicemail system? - Sep 29 5:36pm
How can I customize my mailboxes? - Sep 29 5:36pm
Documentation for IVR and Web Developers - Sep 29 5:36pm
Can you tell me a little bit about how I can use Angel.com? - Sep 29 5:36pm
Call Routing Methods - Sep 29 5:36pm
Using the Dialed Number to determine the sound file to play. - Sep 29 5:36pm
Using Data Pages for data sets with more than 50,000 rows. - Sep 29 5:36pm
Using a variable to dynamically play a sound file. - Sep 29 5:36pm
Capturing data at the end of a call. - Sep 29 5:36pm
888-MyAngel Best Practices: VUI Spec. - Sep 29 5:36pm
While leaving voicemails the system cuts off too soon. - Sep 29 5:36pm
What's the largest audio file I can upload to the system? - Sep 29 5:36pm
What is the longest audio file I can record over the phone? - Sep 29 5:35pm
Voice messages left by callers are getting cut off after 3 seconds. - Sep 29 5:35pm
My sound files have "static" or sound poorly when uploaded - Sep 29 5:35pm
My phone recordings are too low. - Sep 29 5:35pm
How do I upload an audio file? - Sep 29 5:35pm
How do I get professional voice recordings for my voice site? - Sep 29 5:35pm
Can I listen to samples of the professional voices available? - Sep 29 5:35pm
When I say "Record", the system ignores me. - Sep 29 5:35pm
What is the difference between Site Commands and Page Commands? - Sep 29 5:35pm
The system doesn't recognize everything my callers say. - Sep 29 5:35pm
Question Page - Overview - Sep 29 5:35pm
My Voice Site doesnt take the caller where I expected - Sep 29 5:35pm
My touch-tone only Voice Site links to another Voice Site that is voice-enabled but when I navigate to the voice-enabled Voice Site, it remains touch-tone only. - Sep 29 5:35pm
My phone recordings have a long silence at the end. - Sep 29 5:35pm
Introduction to the Angel.com Virtual Call Center. - Sep 29 5:35pm
I would like to transfer a caller somewhere else if the line is busy or if there is no answer. - Sep 29 5:35pm
I want to take the caller to different pages based on the time of the call. - Sep 29 5:35pm
I have many sound files to upload to Angel.com - Sep 29 5:35pm
How to get the best results when recording and uploading sound files to Angel.com. - Sep 29 5:35pm
How does Call Screening work? - Sep 29 5:35pm
How do I turn my site into a touch-tone only site? - Sep 29 5:35pm
How do I get the text-to-speech to sound like I want it to? - Sep 29 5:35pm
How do I enable on-hold music? - Sep 29 5:34pm
How can I turn off my barge-in options? - Sep 29 5:34pm
How can I record my voice site using the phone? - Sep 29 5:34pm
How can I receive caller responses via email? - Sep 29 5:34pm
How can I enable call screening (call whisper)? - Sep 29 5:34pm
Can I turn off commands like "Record" or "Check Messages"? - Sep 29 5:34pm
Can I assign single or multi-digit extensions in our Angel.com voice site? - Sep 29 5:34pm
After leaving a voicemail, I do not want the recording to be confirmed. - Sep 29 5:34pm
After asking a question, the system confirms the response. How do I turn that off? - Sep 29 5:34pm
How do I get the Page Names to appear in Excel reports (as opposed to the Page Numbers)? - Sep 29 5:34pm
888-MyAngel Best Practices: Tracking caller selections. - Sep 29 5:34pm
888-MyAngel Best Practices: Saving the call log. - Sep 29 5:34pm
888-MyAngel Best Practices: Custom Reporting. - Sep 29 5:34pm
Transaction Page - Overview. - Sep 29 5:34pm
Is there a way that I can set my Voice Site site to answer calls after a few rings instead of after the first ring? - Sep 29 5:34pm
I'd like to have my number listed in the yellow pages. - Sep 29 5:34pm
I would like to customize the caller ID that I receive when someone calls me through Angel.com. - Sep 29 5:34pm
I do not get caller ID when caller are transferred through Angel. - Sep 29 5:34pm
How can I use my existing local number in conjunction with Angel? - Sep 29 5:34pm
How can I add new phone numbers? - Sep 29 5:33pm
Do you support transfers to extensions? - Sep 29 5:33pm
Can my phone line receive international calls? - Sep 29 5:33pm
Can I use Angel.com with my existing toll-free phone number? - Sep 29 5:33pm
Can I take my number with me if I cancel the service? - Sep 29 5:33pm
Can I have more than one phone number pointed to a single Voice Site? - Sep 29 5:33pm
Can I have both toll-free and local numbers in the same account? - Sep 29 5:33pm
The VUI View: Who's Afraid of Speech Recognition? - Sep 29 5:33pm
The VUI View: VUI 101 - Sep 29 5:33pm
The VUI View: Top 10 VUI No-Nos - Sep 29 5:33pm
The VUI View: To Barge-In Or Not To Barge-In - Sep 29 5:33pm
The VUI View: The Elements of Phone Survey Design - Sep 29 5:33pm
The VUI View: The art and science of being helpful - Sep 29 5:33pm
The VUI View: Taking VUI to the Next Level with Non-Speech Audio - Sep 29 5:33pm
The VUI View: Spice up your VUI with dialog markers - Sep 29 5:33pm
The VUI View: Speech Tuning your Voice Application - Sep 29 5:33pm
The VUI View: Site Builder Tips for Better VUI - Sep 29 5:33pm
The VUI View: Simple Error Recovery Strategies - Sep 29 5:33pm
The VUI View: Creating Effective Voice Prompts - Sep 29 5:33pm
The VUI View: Choosing the Correct Dialog Flow - Sep 29 5:33pm
The VUI View: A Quick VUI Checklist - Sep 29 5:33pm
Developing Voice Projects: Part Two - Sep 29 5:33pm
Developing Voice Projects: Part Three - Implement - Sep 29 5:33pm
voicemail blast - Sep 29 5:32pm
How do I add a sub-menu? - Sep 29 5:32pm
How can I determine what the last visited voice page was after the user hangs up? - Sep 29 5:32pm
Can Angel transfer to Skype? - Sep 29 5:32pm
Caller ID Unknown or Undefinted. - Sep 29 5:32pm
Call Transfer Variable - Sep 29 5:32pm
888-MyAngel Best Practices: Recent caller routing. - Sep 29 5:32pm
Vanity Number - Sep 29 5:31pm
Site Command - Sep 29 5:31pm
Prompt - Sep 29 5:31pm
Page Hits - Sep 29 5:31pm
Page Command - Sep 29 5:31pm
No Match - Sep 29 5:31pm
No Input - Sep 29 5:31pm
Mailbox - Sep 29 5:31pm
IVR - Sep 29 5:31pm
Barge In - Sep 29 5:31pm
Who do I call for support or billing questions? - Sep 29 5:31pm
What is unique about Angel.com? - Sep 29 5:31pm
What is the best wording for an opening prompt? - Sep 29 5:31pm
What is Site Builder? - Sep 29 5:31pm
What is a Voice Site? - Sep 29 5:31pm
How do I build my own Voice Site? - Sep 29 5:31pm
How do calls get routed? - Sep 29 5:31pm
Why are the call duration values always returned as an array of numbers and not floats separated by commas and why are they different? - Sep 29 5:31pm
Why am I getting an http error when using a Transaction Page with my .NET aspx script? - Sep 29 5:31pm
Where can I find information about Call Queues? - Sep 29 5:31pm
What is the format of angel.com voicemail sound files? - Sep 29 5:31pm
Tips and tricks for debugging Voice Sites - Sep 29 5:31pm
The order in which I have the question titles and captured data is not the order in which the e-mail report is sent. - Sep 29 5:30pm
More on Web & System Integration - Sep 29 5:30pm
More on IVR Voice Site Development - Sep 29 5:30pm
How do I reset response values from specific Voice Pages after a transaction is submitted? - Sep 29 5:30pm
How do I enable Call Recording for my Voice Site? - Sep 29 5:30pm
How do I delete a Voice Site? - Sep 29 5:30pm
How do I clear certain variables submitted in a Transaction Page while keeping others? - Sep 29 5:30pm
How can I process credit cards through Authorize.net? - Sep 29 5:30pm
Does Angel.com provide Payment Gateways solutions? - Sep 29 5:30pm
Capturing and processing credit cards with Angel.com - Sep 29 5:30pm
Can I run a VoiceXML application on Angel.com? - Sep 29 5:30pm
Available extra services for IVR applications - Sep 29 5:30pm
Keeping application state, cookies. - Sep 29 5:30pm
Should I use a Transaction Page or a Data Page? - Sep 29 5:30pm
Logic Page - Overview. - Sep 29 5:30pm
Extracting Date and Time from System Variables - Sep 29 5:30pm
Wrong Number complaint - Sep 29 5:29pm
Resporg Request - Sep 29 5:29pm
Request for More Information to get Call Logs - Sep 29 5:29pm
Introduction to the Angel.com - Skype Partnership - Sep 29 5:29pm
Explanation of VXML host crash - Sep 29 5:29pm
Downtime Explanation for VXML Memory Leak - Sep 29 5:29pm
Details about building Skype Premium Voice Services - Sep 29 5:29pm
Answer for busy signals due to max capacity reached - Sep 29 5:29pm
888-MyAngel Best Practices: Routing to employees and departments. - Sep 29 5:29pm
888-MyAngel Best Practices: Routing to Voicemail. - Sep 29 5:29pm
888-MyAngel Best Practices: Call Queue Page with skills-based routing. - Sep 29 5:29pm
Where did my free trial phone number go? - Sep 29 5:29pm
What's new in Site Builder 2005 - Sep 29 5:29pm
What payment methods does Angel.com offer? - Sep 29 5:29pm
What is the Angel.com cancellation policy? - Sep 29 5:29pm
What is the $25 charge on credit card? - Sep 29 5:29pm
What are the Angel.com service plans and pricing options? - Sep 29 5:29pm
My free trial has expired, how do I subscribe? - Sep 29 5:29pm
My credit card was denied, what can I do? - Sep 29 5:29pm
My account was suspended, how do I activate it? - Sep 29 5:29pm
I'd like to preview new Angel functionality - Sep 29 5:29pm
I would like a trial extension. - Sep 29 5:29pm
I have a suggestion for a feature. - Sep 29 5:29pm
I didn't receive my verification code. - Sep 29 5:29pm
How many concurrent phone calls can you handle? - Sep 29 5:29pm
How long does my free trial last? - Sep 29 5:29pm
How do I change my PIN? - Sep 29 5:29pm
How do I cancel my account? - Sep 29 5:29pm
During a call, for what minutes do I get billed? - Sep 29 5:29pm
Do you offer billing in sub-minute increments? - Sep 29 5:28pm
Can I change my plan at any time? - Sep 29 5:28pm
How many rows can I have in a single Data File? - Sep 29 5:28pm
Data Page - Overview. - Sep 29 5:28pm
Why is there a delay before queued callers are connected to available agents? - Sep 29 5:28pm
How does an agent screen a call? - Sep 29 5:28pm
Can speech rec be disabled for the Screen Call? - Sep 29 5:28pm
Can a call be transferred from one agent to another? - Sep 29 5:28pm
888-MyAngel Overview. - Sep 29 5:28pm

- Socialtext v3.2.0.5