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In this page you will find documentation designed to help you get the most of Angel.com.

Administrators

• Angel.com Voice Pages -- Learn about the building blocks available to create voice applications on Angel.com
• Prebuilt Transaction Pages -- A collection of ready-made scripts that you can call from your Voice Site to perform useful actions
• Angel.com Screen pop for Salesforce.com -- Guides to using the Angel.com Salesforce Screen Pop

Developers

• Transacting with Angel.com -- learn how to create interactive, data-driven applications that query and update websites and web systems.
• Transaction Page User Guide -- Transaction Page User Guide.pdf -- a guide to Building Dynamic Voice Applications with Angel.com
• Transaction Page Reference Guide -- Transaction Page Reference Guide.pdf -- a comprehensive reference about AngelXML and Transaction Pages
• Outbound API -- Allows you to programatically instruct Angel.com to place phone calls on your behalf.
• placeCallNow -- a guide to placing call which execute without delay
• An illustrative guide to the Outbound API -- a gentle graphical introduction to the API, using a SOAP exploring tool.
• OutBound API Documentation -- all the documentation in one go
• Outbound API Index -- documentation in small linked documents
• Downloadable Outbound API Code Samples -- run the sample Outbound application on your computer
• Salesforce.com solutions
• Saleforcebyphone solutions
• Salesforce.com-Angel.com API -- A guide to building voice applications that interact with Salesforce.com

Voice User Interface designers (...how to craft and request effective prompts for your system....)

• Phone resources
• Voice talent samples (comparing the sounds of the different voices, matching your current set of phrases to a named talent, ...) : 888-298-6318
• Leave a voicemail message for the Angel.com recording staff, demonstrating exactly how the names and places in your request should be pronounced : 888-409-2901
• Web resources
• Style guide (in progress: watch this space)
• Webinars
• Putting the caller first by Mike Ahnemann
• Blog entries
• Well-designed self-service resources: better at some things than live agent service is
• Outrage triggers for callers ... because of bad prompting that evidently doesn't care about the user's perspective
• No, the computer's not sorry it didn't get that
• Awkward phrases in the auto-attendant, part 1 (for general information, please listen carefully: we will give it to you momentarily, Eastern Standard Time, because your call is important to us...)
• Knock on your own front door
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