Please follow the steps below in order to perform a PBX warm transfer with Angel

• Call comes in and is answered by Agent 1

• From the Agent Monitor, Agent 1 sees that Agent 2 is available

• From the Agent Monitor, Agent 1 clicks on Agent 2 (this will prevent the system from sending Agent 2 another call before connected to the caller)

• Agent 1 puts the caller on hold and dials Agent 2’s direct line

• Agent 1 describes the nature of the call to Agent 2 and they both hang up

• After Agent 1 hangs up, the system transfers the call to Agent 2

• Agent 2’s phone rings

• Agent 2 picks up and is connected to the caller