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Blogs

• Angel.com IVR Blog

Speech & IVR Blogs

• Igor Jablokov
• Prompt! Speech Applications
• RJ Auburn
• Working the Spoken Word

Telephony Blogs

• Alec Saunders
• O'Reilly Emerging Telephony
• Om Malik

Customer Service

• Gartner CRM
• The Customer Service Survey

Salesforce.com and Skype

• CRM Success
• Skype Developer Zone
• Skype Journal

Other great bloggers

• Guy Kawasaki
• Martin Varsavsky
• Ross Mayfield

Other community sites

• Better Interactions