Please see your packet for letter-location key

8:00 - 8:30: Registration

• Breakfast - fruit, yogurt, bagels cream cheese

8:45 - 9:30: Introductions

• Schedule Overview and Agenda Creation

9:30 - 10:20: Session 1

• A: Measuring and Mapping Online Community - Front Grand Hall (Marc Smith)
• B: How to make Community Part of a Critical Process (David Coleman)
• C: Using Communities to Help Provide Customer Assistance
• D: Lessons from Failed Communities (Perla Ni)
• E: Feed the Troll --unconventional moderation methods
• F: Ads in Communities -- What Works & What Doesn't (Joi Podgorny)
• G: Open
• H: Communities for Resource Discovery (Brian Butler)
• I: Subscriber Income

10:30 - 11:20: Session 2

• A: Finding Business and Community Applications for Twitter (Kim M. Bayne)
• B: Matters of Health -- Health Topics in Community (Janice Linden-Reed)
• C: Online Communities in Education (Jay Cross)
• D: Empowering the Next Generation of Leaders -- Teens (Robert Franklin)
• E: Identity & Community -- Open Standards, Open ID, etc.
• F: Establishing Culture and Community Guidelines Best Practices
• G: Community In Person Events
• H: Collaborative Communities -- using community feedback to influence design and innovation
• I: Wiki's in Business

11:30 – 12:20: Session 3

• A: New Community Planning 11:30am session
• B: Engaging Influencers Through Recognition Programs
• C: Community and the Older Audience (Janice Linden-Reed)
• D: Open
• E: Online Community Commons
• F: Open
• G: Evangelizing you Social Community & Eliciting Members to Evangelize With U
• H: Migrating a Community: Best Practices and Techniques
• I: Increasing User Participation

12:30 – 1:15: Lunch

1:15 – 2:30: Community Demo & Exchange

• Speed Geeking Style
• See a picture of one of the demos on Flickr

2:30 – 3:20: Session 4

• A: Open
• B: Community ROI Models
• C: Managing User-generated Content
• D: Social Issue Media: Growing Social Networks, Online Communities
• E: Open
• F: Change the World With Online Community -- How do you activate activist and the public around social causes
• G: Introducing Clipboard Roulette
• H: Online Communities for People Who Don't Get Online Communities
• I: Community KPIs

3:15 - 3:30: Break

• Food Being Served Main Hall
• See Kim M. Bayne on break in this ocu2007 Webcast

3:30 – 4:20: Session 5

• A: Customer Experience & Communities
• B: Community Team Organizational Design
• C: Corporate Communities of Practice
• D: Unconferences for Community "Q and A"
• E: Kids (13 and under) and Online Communities
• F: Open
• G: Open
• H: Open
• I: Open

4:30 - 5:00: Wrap—up / Evening News

7:00 - ???: Dinner / No-Host

• St. Stephen's Green: 223 Castro St, Mountain View, CA 94941 (650.964.9151)