This case study will be delivered in parts, mainly due to time constraints to document the information.

1. Need
Before you can incorporate any new concept into an existing business you have to uncover the need, or the need may jump up and slap you in the face, possibly many times. Our business need came from several meetings that I was in over the course of a few months, where multiple people kept talking about needs, and I kept turning to an associate and whispering "that is a wiki." After I got tired of saying it every meeting, we finally decided to do something about it.

2. Idea
The idea was to start incorporating a wiki into everyday business communications in order to create a company wide knowledge base built around our business life cycle. Our business life cycle was part of our organizations change management process so it was somewhat of a natural fit to make it part of the wiki. This would allow us to collaborate starting in the sales and marketing, with support form informations systems.

3. Selling
The use of a wiki in the organization was not something that was embraced from the start, mainly beacuse few understood what it was. This was the hardest part of the process, selling and explaining to everyone what it was and how it was going to help the organization. This is where you just have to put one in place, get enough informaiton loaded into it and get people to imangine the possibilities.

4. Development

5. Population

6. Collaboration