Welcome to the Workspace

This is the home page for Social Computing Research - TLF Brainstorming.

Please feel free to add or modify pages -- even this one -- as you see fit. That's the idea of a Workspace.

• If you'd like an introductory tour of the Socialtext Workspace, start here.
• To make links, type some text, then select it and click on in the toolbar.

Greetings Technology Leadership Forum attendees (and others that would like to have input as well). This wiki page is to drive collaborative design for a session to be given by Matt Brown and Rob Koplowitz at the 2007 Forrester TLF Conference in San Diego on September 25-26. Matt and Rob would like to tailor this session as closely as possible to match the feedback from our clients and conference attendees. Given the topic is around Social Computing, we are going to test using a wiki to allow broad based input to the session agenda. Please feel free to edit this page to allow it to reflect content that will provide maximum value. If you have specific examples of case studies, use cases, wins, horror stories that you'd like to see highlighted in the session and you feel would add value and learnings for the broader community, we'd love to highlight those as well.

We would really like to see the community drive the agenda. We'd love to be able to leverage social computing to turn the conference process on its head and let the community drive!!

High Level Topics

Introduction

It's a generational thing - quiz to establish genrational aspect of tastes; cover research on adoption rates per cohort
Caveat - PC's came to the California Dept of Transportation from the work of a very unlikely individual

Technology Overview

What's In? Blogs, Wikis, RSS, Tagging, Tag Clouds, Mash-ups
What's Out? Programming Tools, RIA, AJAX
What's In Again? Mash-up (of mash-ups)

Why Does the I/KM Pro Care?

Issues with Social Computing Today

Unsanctioned Usage
Security: not granular enough (if you can create and delete a page, you can delete ANY page.)
Policy (GRC) / CM Integration
Lifecycle (app, page, community)

Opportunities

Successful Use Cases:use cases appreciated here!!
Sales Playbook (designed and delivered by the sales team)
Successful Case Studies
GoldCorp
US Patent Office

* Create use policies and guidelines
** Governance
** Policy
**Backup and retention policies

Vendor Overview: contrast approaches and provide benefits and drawbacks of each

SaaS (SocialText, Awareness, etc. )
Appliance
New Vendors (Facebook, Blogtronix, Traction, Jive, Awareness)
Traditional Vendors (highlight Microsoft, IBM, BEA, Oracle, SAP)
Is there room for OpenSource?
Are any of these ready for the enterprise? Provide a "checklist" of the key elements required to meet base enterprise needs.

Introducing the Technology

If You Build It, Will They Come?
Change Management Strategies - how do get people to embrace the tools?

Start with known processes where people will see and understand the differences - provide examples;
Make room for viral adoption - processes are often similar and will be picked up from dept to dept.